Good IT support is about taking the stress out of running a business. We combine advanced management technologies and our customer service ethic, with our highly trained and experienced consultants, this way we get the perfect recipe.
Our standard support package includes unlimited remote, workshop and on-site support assistance, plus server monitoring, daily health checks and monthly server reports. We use the latest industry standard monitoring software on a centrally managed console. This allows us to provide proactive maintenance across our clients’ servers, workstations and peripherals, so we’ll know the instant a problem occurs. In additional to the 24/7 monitoring services, we also run an exhaustive list of system checks every morning in order to identify any problems with both our clients and our own infrastructure.
*Clear simple pricing is important, that’s why we openly show all our hourly rates, support costs, charges for additional work and out of hour’s rates etc. Our support packages are charged based on three elements: the number of sites, servers and computers within your business.